Everything you need to know before and after you buy, on one page.
Record one continuous video from the moment the package is still sealed (showing the shipping label) until you have checked every item. Without an unboxing video we cannot process claims for damage or missing items, because the courier requires it as evidence. Keep it for 7 days.
All equipment is covered against manufacturing defects. We confirm the warranty period for each model in writing with your order. The warranty does not cover impacts, misuse or repairs made by third parties.
If your equipment arrives damaged or incomplete, write to us as soon as you receive it, with your unboxing video, and we will sort it out with you. Any other return is reviewed case by case: contact us before sending a product back.
When a refund applies, we issue it to the same payment method you used. How long it takes to appear depends on your bank or payment processor.
Free shipping on professional equipment anywhere in Mexico. Your order ships from Mexico City by courier with a tracking number and arrives in 3–5 business days. For now we only ship within Mexico.
All equipment is delivered brand new, in its original packaging and with its accessories.